If you have any questions, please do not hesitate to contact our customer service.
contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0
Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00
If you prefer a personal/virtual consultation, do not hesitate and make your preferred appointment now.
Make an appointment by email: info@binder-fbm.de
Payment options in the FBM webshop:
- Bank transfer on account
- Bank transfer on account by prepayment
We offer cleaning and repair services for most FBM-products. Please fill out the following form if you would like to take advantage of one of our service offers.
1. Please download the form and fill it out completely.
2. Please attach the form and the copy of the proof of purchase to your jewelry.
3. Now choose preferably an insured shipping method to send the jewelry with the completed form and the proof of purchase to us. You will find the address on the form.
Please note that shipping and return shipping costs are at your expense. Once we receive your jewelry in house, you will receive a confirmation email. After the appraisal of our staff, we will perform an estimate of the work required and send you a cost estimate.
If you have any further questions, please do not hesitate to contact our customer service.
contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0
Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00
Place the selected item(s) in the shopping cart. Then click on the button with the symbol of a shopping bag (top right of the screen). Here you will see all the items that you have previously placed in the shopping cart. Now you can check your item selection again for completeness and correctness and change it if necessary. Then click on the button "Checkout" to complete the ordering process.
Note that only jewelry received at our distribution center within 30 days in its original condition and accompanied by the original proof of purchase will be accepted back for credit or exchange. Refunds will be issued via a credit to your Binder customer account. Refunds may take up to 14 days, depending on the payment method. Please excuse the inconvenience.
If you have any further questions, please do not hesitate to contact our customer service.
contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0
Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00
If you received a damaged package, you must immediately register a damage with the appropriate shipping service provider.
Unfortunately, we cannot accept the personalized or engraved jewelry for exchange or refund.
If you have any further questions, please do not hesitate to contact our customer service.
contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0
Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00
The entire value-added process for our jewelry is created entirely in-house. Therefore, we have at any time the overview and control over our products. If you want to know more about the production of our products, please visit our website: www.binder-fbm.de
The optimal bracelet size for you depends entirely on your preferred bracelet type.
Measure your wrist with the help of a tape measure or a string.
If you are between two sizes, we recommend to choose the next size up.
The optimal necklace length depends entirely on your personal preferences. It is completely individual which length fits you perfectly.
There are several ways to identify the optimal length.
- Measure an existing necklace that corresponds to your desired length.
- Put a string in the optimal length around your neck and measure it.
We are pleased to offer you the service of engraving certain FBM-jewelry pieces.
If you have any further questions, please do not hesitate to contact our customer service.
contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0
Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00