ANY QUESTIONS?

Perhaps you will find the answers you are looking for in our FAQs. Otherwise you are welcome to contact us: info@binder-fbm.de

Perhaps you will find the answers you are looking for in our FAQs. Otherwise you are welcome to contact us: info@binder-fbm.de read more »
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ANY QUESTIONS?

Perhaps you will find the answers you are looking for in our FAQs. Otherwise you are welcome to contact us: info@binder-fbm.de

I do not like my personalized items

Unfortunately, we cannot accept the personalized or engraved jewelry for exchange or refund.

If you have any further questions, please do not hesitate to contact our customer service.

contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0

Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00

Where are the jewelry pieces made?

The entire value-added process for our jewelry is created entirely in-house. Therefore, we have at any time the overview and control over our products. If you want to know more about the production of our products, please visit our website: www.binder-fbm.de

Determine optimal bracelet size

The optimal bracelet size for you depends entirely on your preferred bracelet type.

Measure your wrist with the help of a tape measure or a string.

If you are between two sizes, we recommend to choose the next size up.

Determine optimal chain length

The optimal necklace length depends entirely on your personal preferences. It is completely individual which length fits you perfectly.

There are several ways to identify the optimal length.

  1. Measure an existing necklace that corresponds to your desired length.
  2. Put a string in the optimal length around your neck and measure it.
Can I have my FBM-jewelry engraved?

We are pleased to offer you the service of engraving certain FBM-jewelry pieces.

If you have any further questions, please do not hesitate to contact our customer service.

contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0

Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00

How long does it take to have an item engraved?

For machine engraving/personalization of your FBM-jewelry, allow an additional 5 business days for delivery and 10 business days for hand engraved jewelry.

Is it also possible to personalize goods that are not from FBM?

We offer engraving only for FBM-jewelry.

Can I return an engraved product?

Unfortunately, we cannot accept the personalized or engraved jewelry for exchange or refund.

If you have any further questions, please do not hesitate to contact our customer service.

contact:
Mail: info@binder-fbm.de
phone: +49 7044-22-0

Opening hours:
Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00
Friday from 08:00 to 12:00 and from 13:00 to 15:00

Answer not found?
Use our contact form or contact us via the chat function to aks us your question.